Shipping & Returns
Shipping Policy
We strive to provide you with the best possible shopping experience, including transparent and efficient shipping services. Please review our shipping policy below for details on shipping within the USA and internationally from the USA.
USA Shipping:
• Orders are processed and shipped within 1-2 business days, excluding holidays.
Shipping Methods:
• Standard Shipping: Estimated delivery within 3-7 business days. • Expedited Shipping: Guaranteed delivery within 2-3 business days.
• Please note that shipping times may vary based on the destination and are subject to change due to unforeseen circumstances.
Shipping Costs:
• Standard Shipping: Free for orders over $XX. A flat rate of $X.XX applies to orders below this threshold.
• Expedited Shipping: Calculated at checkout based on the delivery location and package weight.
​
International Shipping:
• International orders are typically processed and shipped within 1-3 business days, excluding holidays.
Shipping Methods:
• Standard International Shipping: Estimated delivery within 7-21 business days, depending on the destination.
• Expedited International Shipping: Estimated delivery within 3-7 business days, depending on the destination.
• Please note that international shipping times may vary due to customs processing.
Shipping Costs:
• Standard International Shipping: Calculated at checkout based on the delivery location and package weight.
• Expedited International Shipping: Calculated at checkout based on the delivery location and package weight.
Order Tracking:
• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
Customs and Duties:
• International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
Delivery Issues:
• If you encounter any issues with your delivery, please contact our customer service team at nilleto.info@gmail.com for assistance.
We appreciate your business and are committed to delivering your orders in a timely and efficient manner.
Return & Exchange Policy
As we prioritize the quality and purity of our Shilajit products, we have established the following Return and Refund Policy to ensure customer satisfaction.
Returns and Exchanges:
• Due to the nature of Shilajit products and the potential for contamination, we do not accept returns or exchanges.
• All sales of Shilajit products are final. We are unable to restock or resell any returned items for the safety and well-being of our customers.
Refunds:
• Refunds will only be issued for products that are damaged or defective upon arrival.
• If you receive a damaged or defective product, please contact our customer service team at nilleto.info@gmail.com within 7 days of receiving the product.
• To process a refund, we may request photographic evidence of the damage or defect.
Cancellations:
• Once an order is placed, it cannot be canceled or modified.
• Please review your order carefully before completing the purchase.
Shipping Issues:
• If your order arrives damaged or if there are any issues with the shipment, please contact our customer service team at nilleto.info@gmail.com within 7 days of receiving the product.
We appreciate your understanding of our policy, as it allows us to maintain the integrity of our Shilajit products and ensure the safety and satisfaction of our customers.
​